I partially work in a front facing customer support job. Every once in a while we have that one customer that we all scratch our heads and do not believe they are real. We are a multicultural workplace, we are all multilingual and most of us speak more than 3 languages, so we are all fluent in ,most of the bad worse used.
We had a customer who we could not assist with their request. We explained why and even spoke to the customer’s husband on the phone explaining everything. The husband was polite and understood where we were coming from. The wife was a different case, in the presence of her son she started cursing the office in her native language, which most of us understand and described us as having the oldest profession on earth. The words she used were very crude and yes, she thought we did not understand her and we continued to smile politely while enduring all the insults.
What did this customer get out of this, absolutely nothing. Besides venting her frustration in a very extremely poor manner, he taught her child that it is ok to abuse and mistreat customer service people, definitely taught him a word or two that he did not need to learn at his age. Did she achieve anything, nothing at all. We all remember her now and like any business we have the right to refuse service.
The big picture is why do people treat customer service in this way? When has rude and crude behavior become the acceptable norm.We have noticed more mistreatment especially after the pandemic. People have become more impatient, rude and expect everyone to answer them asap if you can not. I was always taught that if you treat people nicely you will be treated nicely back, the old saying – you get more flies with honey, still stands true in my opinion. And just because you treat a server, cashier or anyone else in a rude manner does not make you better than them. There is no justification for rude behavior and being an asshole
The true judgment of character is how we treat other human beings.
Schpilkes The Blog 