I had an 8 am doctor’s appointment the other week, the office called to confirm and requested that I arrive at 7:45. I have been a patient of this doctor for more than 20 years, in those 20 years my appointment has never been on time, I love this doctor and he usually runs late as he takes time with each patient and really listens so I don’t mind usually but as I am aware that he runs late I try to be his first appointment of the day, hence my 8am appointment. But even me being his first appointment I know he will be late as usual, this time he saw me at 8.25am.
I did not arrive at 7:45 as I am very aware he takes his time, I arrived at 7:58am and with me all the medical staff arrived as well. I was even there before the nurse arrived and felt like I should turn on all the lights in the office as well. I was not called in until 8:10am.
So why do these schedulers not value our time? If I had actually been there early, that would have meant almost 40 minutes of just waiting there. Shouldn’t there be an appreciation for the patient’s valuable time as well as the doctor’s time?
Sadly, this doctor’s appointment was actually one of the most efficient ones. I had another appointment with a different doctor lately that had me waiting for 30 minutes in the waiting room and another 45 in the exam room, when I asked his medical assistant if he was running late today, she looked at me in wonder and goes no, he is on time, to which my reply was really, I have been waiting for an hour and half already. I have canceled all future appointments with this practioner as this was the second time in a row that I was left waiting for hours and will be shopping around for another doctor. It seems like some medical practitioners overbook and value their own time but not their patient’s time. Yes, if the doctor has had some emergency this is expected, but most cases this is not the reason for leaving us in a waiting room in a paper robe cold.
So who’s time is more valuable? CVS just announced that their pharmacies will have less hours and will close earlier in the day. Those who need to pick up their prescriptions will have to go get them in the middle of the day or during lunches or wait for the weekend and delay taking them,again the focus is not on the patient. When did the medical field change from being patient focused to being corporate focused.
Every one’s time is valuable, us waiting in a doctors office to be seen for hours or running to the pharmacy instead of eating lunch as well as the service providers, there must be some middle ground and respect between everyone’s needs.


