Leadership by Example: The True Role of a Director

At work, I wear many hats—plumber, receptionist, IT gal, operations manager, therapist, and occasionally, teacher.

My official title is Director of Administration. Unofficially, I’m the go-to woman—the one people turn to when something needs to be done, no matter what it is.

My guiding principle is simple: I go where I’m needed and do what needs to be done to keep things running smoothly. I believe in leadership by example. I’ve never considered any task beneath me—not even the messy, uncomfortable ones.

When I interview potential team members, I lay it all out—the perks and the challenges. I make it clear that while we have a janitorial service, accidents happen when you work with kids. Sometimes, those accidents involve bodily fluids. And yes, someone has to clean it up—especially if it’s in a public space.

We provide everything you need—gloves, masks, cleaning supplies—and we all take turns when needed. Including me.

This is usually the moment in the interview when people decide if they’re really a good fit.

Leading by example isn’t always the easiest path. Sometimes, delegating would be quicker. But I’ve never been the kind of leader who just gives orders from the sidelines. I expect just as much from myself as I do from the rest of my team.

For me, it’s not about choice—it’s about character.

Because at the end of the day, leadership isn’t a title. It’s showing up, getting your hands dirty, and doing what needs to be done. Hats and all.

How to lose your employee’s faith in the workplace   with one small step.

“I did not receive my paycheck today—not because I didn’t work or fail to submit my timesheet on time, but due to poor planning from headquarters and, frankly, a lack of respect for employees.

Our company has been going through restructuring, and it’s clear that the payroll process has changed. Typically, we receive our pay via direct deposit every other week, and this has never been an issue. However, this time, there was no advance notice that the payroll process would change.

With no communication about the changes, many of us were surprised today when our pay was not deposited. Instead, we found out through a system notification that paper checks are being mailed. After checking with USPS, I know my check won’t arrive today, and with Monday being a federal holiday, I don’t expect it to arrive then either. This delay has left many of us scrambling to manage our finances, and the lack of notification has only made the situation worse.

Proper planning and communication would have helped employees prepare for these changes. A simple email informing us of the switch, or even a down payment to help bridge the gap, would have made a big difference.

This situation raises some important questions:

  • Is this poor planning on management’s part? Absolutely.
  • Is this a sign of disregard or disrespect for employees? I believe so.
  • Will this affect employee morale? Without a doubt. When employees feel uninformed and unsupported, trust in leadership erodes, and so does faith in the company’s management.

This is particularly disappointing because I genuinely enjoy working here, but now I’m questioning the direction we’re heading. I hope management takes these concerns seriously and works on improving communication and employee support moving forward.”