I recently ordered a big bag of flour from a manufacturer that I ordered in the past. I got my box delivered, but instead of getting four 4lb’s of gluten free flour I received 4 O Cedar mops. I have nothing against mops or O Cedar, but this obviously is not what I ordered. Turns out that the manufacturer uses a 3rd party for fulfillment, and this fulfillment company has no quality measures. The box I received said it contained my flour and that the box weighs 18 lbs, but I managed to pick up this box with one hand and despite lifting weights at the gym, this was not the case, the box could not have weighed more than half a pound at most. So not only did the fulfillment company not have QA that checks the label description of containment with what they put inside. They also do not check shipping on the fulfillment side or from the UPS side.
So now we have 3 companies with no QA and mistake upon mistake as someone definitely paid expensive shipping costs for nothing.
Beyond all these obvious mistakes and lack of QA, everyone has an upset customer. I was really waiting to bake and now I am upset. I immediately contacted the manufacturing company and they responded immediately and issued me an apology and a refund, but alas I am still without my flour. So despite customer service actually doing good I am still left feeling cheated, unhappy and flourless!
Schpilkes The Blog 