Category: daily mishaps

Valuing your time as a patient

I had an 8 am doctor’s appointment the other week, the office called to confirm and requested that I arrive at 7:45.  I have been a patient of this doctor for more than 20 years, in those 20 years my appointment has never been on time, I love this doctor and he usually runs late as he takes time with each patient and really listens so I don’t mind usually but as I am aware that he runs late I try to be his first appointment of the day, hence my 8am appointment. But even me being his first appointment I know he will be late as usual, this time he saw me at 8.25am.

I did not arrive at 7:45 as I am very aware he takes his time, I arrived at 7:58am and with me all the medical staff arrived as well. I was even there before the nurse arrived and felt like I should turn on all the lights in the office as well. I was not called in until 8:10am.

So why do these schedulers not value  our time? If I had actually been there early, that would have meant almost 40 minutes of just waiting there. Shouldn’t there be an appreciation for the patient’s valuable time as well as the doctor’s time? 
Sadly, this doctor’s appointment was actually one of the most efficient ones. I had another appointment with a different doctor lately that  had me waiting for 30 minutes in the waiting room and another 45 in the exam room, when I asked his medical assistant if he was running late today, she looked at me in wonder and goes no, he is on time, to which my reply was really, I have been waiting for an hour and half already. I have canceled all future appointments with this practioner as this was the second time in a row that I was left waiting for hours and will be shopping around for another doctor. It seems like some medical practitioners overbook and value their own time but not their patient’s time. Yes, if the doctor has had some emergency this is expected, but most cases this is not the reason for leaving us in a waiting room in a paper robe cold.

So who’s time is more valuable? CVS just announced that their pharmacies will have less hours and will close earlier in the day. Those who need to pick up their prescriptions will have to go get them in the middle of the day or during lunches or wait for  the weekend and delay taking them,again the focus is not on the patient. When did the medical field change from being patient focused to being corporate focused.

 Every one’s time is valuable, us waiting in a doctors office to be seen for hours or running to the pharmacy instead of eating lunch as well as the service providers,  there must be some middle ground and respect between everyone’s needs.

Listening to your body

We always say that we don’t have time to be sick but truthfully no one has time to be sick or really wants to be sick. That’s usually when the universe finds us and shows us how much it really cares about our time line. This week it’s my turn, I postponed going to the doctor  and gave myself many excuses of why it’s not a big deal. Of course I ended up with antibiotics and even more medical procedures that will take more of my  time this week. I should have known better and  listened to my body, for sure. I am after all a grown adult.  

But I guess even  I don’t listen to my own advice. My first inclination was to be upset with myself as  I just postponed the inevitable or probably made my condition worse . I actually did make it worse and my dr was  not very happy with me. So now  the question is what have I learned from this week? For starters I need to Listen to my body  and commit to taking better care of myself. Not only for me but for my family as well. I should also practice what I preach.

Being treated like a dog?

I was told this by someone this week that im treating them like a dog, I responded with I guess I really like you . That person looked at me weird for a moment and had a puzzeled look on their face. Expressions we used in the past might not apply these days. I don’t know about your dog, I love my dog. My dog has an orthopedic bed, lots of great toys, snackies galore and a personal butler (me) that picks her poop. So my Sagey girl is spoiled rotten, she even has her own spot on the sofa which her 65lb frame pushes people away if they dare take her favorite spot. 

And I am not even a real crazy dog mom, although those who see me video chat with her when I am away might disagree. Most dogs are treated so well in the western world, probably better than humans in most places. There are even subscription boxes for dog toys.  So yes, if I treat you like a dog, I probably like you, maybe even really really like you.

My barketing team, yes, barketing!

I have a barketing team, yes a barketing team. I have a chief barketing officer and a vp of barketing. The barketing team has many opinions, they usually love to have their opinion heard during zoom meetings when I have to speak or when I am on the phone for any reason, As I mentioned before they are very opinionated.

Luckily they are cute, so on internal zoom meetings people love to see them. The problem is when it’s not internal  or I am on the phone. My home office is in the family room. This is where I was relegated to when everyone had to work from home, I love my home office. It is warm , has great acoustics and is close to the coffee machine. It is also where the barketing team sleeps, eats and loves to bark.

I have to say that they are a great barketing team, they listen to my ideas,don’t interrupt me when I talk and are great one sided sound boards and even better lunchtime walking partners.

However cute they are, they have demanding compensation requests- scratchies, snackies and walks. Not as demanding as hi tech cafeteria and gym benefits but quite demanding. As I am writing this  there are loud protests from the barking team, so I shall go answer them before the union rep arrives.

Keeping meetings on track

Today is what I call meeting  Thursday day,  our first monthly all staff meeting of the new year.  I hate meetings.It’s not that I don’t like meeting, I really dislike big all hand meetings. They usually drag on forever or what seems like forever. There is always someone who likes to hear their voice more than actually listen and collaborate and quite frankly they are usually boring after the first 5 minutes.  If we are home on zoom at least we can do something when we lose focus but what can you do when forced to sit in an actual meeting where we can’t hide. Maybe there is something positive for zoom meetings after all.

Thankfully the meeting was on zoom, however I had to present and lead part of it which meant I actually had to  pay attention.  So when we planned this meeting to avoid all the issues  I hate about meetings we decided on parameters- we limited the meeting time to a max of one hour. This forced us to focus on the most important issues and not to wander off. We also decided on the topics ahead of time and put everything in clear bullet points on a shared screen so everyone can see and for us not to lose focus and if we did then one of the meeting leaders would steer everything back on the right track. And the most important for the meeting leaders, we did it just before lunch and made sure to be hungry so we will finish in a timely manner  and we were conscious of other people’s lunch time. I know this might seem weird when planning meetings, but we found that this  helps us with keeping meetings on point. I am not advocating for anyone to go to meetings hungry, I love food, but this is a method that works for us and I am sure everyone has their own guidelines for keeping meetings effective, that is unless they love meetings or the sound of their own voice.

Tales from the left ear January 2023

Just because some of us are different does not make us worse than someone else. There are stigmas for being hearing impaired, we are old, we are mentally challenged, we are not as intelligent and we have selective hearing and these are just some of them. 

Hearing aids come in ugly colors, there are no fun ones probably because the manufacturers think that we want to hide them as well. My hairdresser asked if she needed to cut my hair so no one would see them. I don’t hide my hearing aids, I love my hearing aids as they allow me to function but I do wish they were blue or sparkly purple. I dont hide them at all and wear a ponytail most of the time.  I don’t hide my hearing aid but it is not obvious to the general public as mine are small. So when I talk to new people I explain my hearing aids and that you need to look at me when you speak. 

Sometimes people are weird, I had a person then go to my ear and yell straight in my ear, needless to say that this hurt like hell and most likely I will not interact willingly with that person again. The other response I usually get is how did I lose my hearing and when I explain that a virus attacked my ear, they seem to back away thinking this is infectious. Of course I have those who just tell me how sorry they are for me. Again people are weird. People tell me I am very well adjusted for someone with this loss, but then again I am an eternal optimist although even I have my good and bad days.

I am different, I am not better or worse, just different!

Starting the cleaning process

Our garage has been a mess since the great downstairs flood of 2019. We had a pipe leak that destroyed the first floor of the house and raised our standard of living as we were relegated to only using our 2nd floor.  And as much as we enjoyed the “open concept” living of our first floor which included  open walls everywhere, we were very excited the fixing up was completed just before the pandemic started we had the stay at home orders.

The only thing that we have not gotten to organize was the garage, during the remodel we moved all our furniture and belongings to the garage. When we started to put the house back together we brought only the most important things back and  donated a lot of household items since  who really  needs 20 serving platters.

But for some reason  we never cleared the garage completely and instead of using the garage for the two cars like it was intended, the garage has become a one car garage with a side full of stuff we have not organized yet and have no memory of what is in the boxes anymore.

I promised my husband for the last three years  that as soon as the California heat dies down I will start Marie Konding the garage, unfortunately or fortunately I have been using the same excuse for the last three years as well as why I never got to clean it.

Truthfully, there is so much stuff there that it is overwhelming and I could never  figure out where to start, so today my son and I decided to tackle two boxes. He helped me primarily cause he was looking for the weights we haven’t seen in ages, but I did not care what the reason was I just jumped in and said let’s start.

We succeeded  kinda, we cleaned 3 boxes and filled the trash cans with trash and there is a little more room in our packed garage. I see this as an accomplishment! And as I decided that from now on I will celebrate any accomplishment, big, small or tiny, I will be celebrating this one and maybe I will be inspired to actually complete  this cleaning project (I would have added pictures, but that would be really embarrassing).

Being Rude to Customer Service People

There is an expression that goes something along the lines of – you get more flies with honey than vinegar. I am in the customer service business and about a quarter of my time I am customer facing. I  am always very surprised when people start yelling or are rude to us in the customer service industry.

It seems that it even got worse after the stay at home orders were lifted. People come in and immediately are rude and disrespectful. Yelling, raising their tones and thinking that will get them a better deal, a discount or just better service. Truthfully, I never understood that point of view.

You are supposed to treat people nicely, from my own experience, if you are nice you will be treated nicely back.  And from my point of view, if you are nasty to me there is no way on earth I will go above and beyond to help you no matter how big a bully you are. I had a customer come in yesterday and they requested something that does not exist anymore, we tried to explain that it does not exist anymore and we got yelled at, her tone was raised and she became more and more loud. Other customers in the office were looking at her as she continued to yell .

What this customer forgot besides that being an ass hole does not really make people want to help you  was that some of us live in the same community we work at, that means you will see me at Target, Costco and Pilates class. There is also a chance that you or your spouse work in something related to what my spouse is doing or to one of my many connections.

People think that just because some of us work in customer service we are uneducated, not connected and not worth being treated politely and thus show their true color. Those who I work with all have masters degrees and chose our industry for various reasons, they are all very smart and educated but even if they were not being rude to them is still no excuse.

Now, when I encounter these ass holes around town, I always look at them directly and smile. It is nice to see how uncomfortable they are once they realize who I am , but it would have been better if they actually behaved like nice human beings in the first place.

Hearing Aids Cost

My left ear has gotten a new hearing aid, I love the new aid. Everything is clearer, it is water proof so I don’t have to panic when I enter the shower or be afraid to walk in the rain anymore. Or even take them off at the beach or pool and not be able to communicate with others while at the beach.

My last couple of vacations were not as easy ever since I lost my hearing. At the beach or the pool, I took the hearing aids off and was disconnected from the world around me. When we went on a boat ride I was so worried they would get wet that I didn’t wear them at all and made sure to put them in a waterproof bag. 

I am glad technology finally caught up and people with hearing loss can function better now in more situations, but the cost of this catching up is a lot. These hearing aids are expensive and insurance companies cover a fraction if they cover anything at all. We are talking between $3000 to $5000 and these aids need to be replaced every couple of years. This is not an expense that is trivial. A friend asked me a while ago what did my husband get me for our anniversary and my reply was new hearing aids.

Unfortunately those with moderate to severe hearing loss can not use the over the counter cheaper aids so that is not a solution. Costco has a nice selection of hearing aids but not from all the companies and not for all the devices available. 

 I believe that just like pre existing conditions were  outlawed from being denied insurance coverage, there needs to be a movement to add hearing aid coverage to regular insurance.  

Adding some fun

I didn’t watch the world cup games, the sports gene skipped me completely. If you asked me about my favorite sport I would reply with: drinking coffee, sadly there is no coffee drinking event  in the olympics.The only sport I might watch is Curling. The broom sweeping has always been fascinating to me and I often wonder if using a roomba will  have the same effect on that sliding stone as the sweeping of the broom. This really intrigues  me, do these curling athletes practice at home by sweeping and mopping their floors? I know I am boring and a little weird.

We established that sports are not  my thing. I don’t have a favorite sports team or a favorite event and I don’t think I ever stopped on one of the many sports channels on my TV. 

For some reason I caught the Senegalese soccer team warming up before their soccer team and they were dancing, yes dancing. This looked like so much fun and I actually paid attention to the team, not to the soccer game. I am sure the team was nervous before the game as I understand the world cup is a big thing. They were having so much fun and had such big expressions of joy on their faces and I realized, dancing probably calmed their nerves. 

There is more than one way to get ready for a major event, either sports, a final exam, a meeting or an important presentation – we don’t always have to be 100% serious. We can practice and prepare and then just dance to our hearts delight. I am not suggesting  dancing in the office in front of everyone unless you really want to, but having a little fun does help with all the seriousness our life has and maybe we can burn a calorie or two as well in the process.